We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [EMAIL ADDRESS]. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [EMAIL ADDRESS].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [EMAIL ADDRESS].

Our Story

At Hayes Detail Products, we don't just sell car cleaning products – we craft experiences that transform your vehicle from ordinary to extraordinary. Our journey began back in 2001 when Matt Hayes turned his love for cleaning cars into a thriving detailing business in Dundas, Ontario. But our story goes back even further, rooted in Matt's childhood spent alongside his father, cleaning cars for their family-owned used car lot, RW Auto. This early connection with cars ignited a lifelong passion for transforming vehicles into works of art.

With over two decades of experience under our belt, our commitment to excellence is unwavering. Matt's devotion to restoring vehicles to showroom perfection is matched only by his desire to create something bigger than just a local detail shop. This aspiration came to life during a conversation with his good friend JJ Vola, which shares the same love for cool cars and badass Harley's.

Realizing a gap in the Canadian market, the duo have set out to create the next largest, well-known car cleaning brand that proudly bears the "Made in Canada" label. Hayes Detail Products was born out of a shared vision to bring not only exceptional car cleaning solutions to the market but also an entire automotive community centered around our passion.

Our commitment to Canada runs deep. We take pride in being a brand that is authentically Canadian, and we are dedicated to supporting our local communities. Through our partnership with local charities and our annual car shows, we're not just here to sell products; we're here to make a positive impact.

What truly sets us apart is our diverse team and the culture that fuels our innovation. Matt Hayes, a connoisseur of classic cars, brings a touch of timeless elegance. JJ's passion for import cars infuses our brand with an international flair, this adds a rugged and adventurous spirit to our identity.

We don't just want to be a brand; we want to be a movement. A movement that empowers every car enthusiast, every vehicle owner, to embrace the joy of keeping their prized possessions in pristine condition. We believe that luxury shouldn't be exclusive – it should be accessible. That's why we're committed to making high-quality car care an affordable and regular part of your routine.

Our vision stretches far beyond today. Our aspiration is to become the next largest Car Cleaning Brand in Canada, and we're unyielding in our pursuit of that goal. We're not just here to detail cars; we're here to detail dreams. So, whether you're a classic car expert, an import lover, a truck enthusiast, or simply someone who takes pride in their ride, Hayes Detail Products welcomes you to a world where passion meets performance.

Join us on this exhilarating ride as we redefine car care, community, and the very essence of what it means to drive in style.

"We Make Your Ride Shine" - Hayes Detail